Building Product Teams Behind Out-of-Home Innovation
The Challenge
Royal Mail partnered with Pulse Recruit to help build out the Product team responsible for their growing out-of-home locker experience. The challenge was not volume hiring. It was finding highly specialised Product talent capable of operating across both physical hardware and digital software experiences within a large, complex organisation. The search included a senior Product leadership hire alongside two Product Managers with niche experience spanning connected hardware, customer journeys, platform integration and digital product delivery.
The Fix
We spent significant time with stakeholders understanding not just the role requirements, but the wider product vision, team dynamics and operational challenges behind scaling locker technology and customer adoption. Given the specialist nature of the market, we ran a targeted search focused on Product professionals with experience across areas such as IoT, hardware-enabled platforms, logistics technology and customer-facing digital products.
The Result
Three successful hires across Product leadership and Product Management, helping Royal Mail strengthen the team responsible for one of its key customer experience and innovation initiatives. The partnership combined deep Product market knowledge, consistent communication and a highly tailored search process designed around quality rather than volume.
Royal Mail partnered with Pulse Recruit to help build out the Product team responsible for their growing out-of-home locker experience. The challenge was not volume hiring. It was finding highly specialised Product talent capable of operating across both physical hardware and digital software experiences within a large, complex organisation. The search included a senior Product leadership hire alongside two Product Managers with niche experience spanning connected hardware, customer journeys, platform integration and digital product delivery.
The Fix
We spent significant time with stakeholders understanding not just the role requirements, but the wider product vision, team dynamics and operational challenges behind scaling locker technology and customer adoption. Given the specialist nature of the market, we ran a targeted search focused on Product professionals with experience across areas such as IoT, hardware-enabled platforms, logistics technology and customer-facing digital products.
The Result
Three successful hires across Product leadership and Product Management, helping Royal Mail strengthen the team responsible for one of its key customer experience and innovation initiatives. The partnership combined deep Product market knowledge, consistent communication and a highly tailored search process designed around quality rather than volume.
